Shipping policy
Order Processing
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Shipping Within Australia
We ship all orders using Australia Post.
Estimated delivery times:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Delivery timeframes are estimates and may vary depending on your location.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the selected shipping method.
From time to time we may offer free shipping promotions, which will be clearly stated on our website.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information so you can follow your delivery.
If you have not received your tracking email within 3 business days, please contact us.
Incorrect Address Details
Please ensure your shipping address is correct at checkout. Hustle & Co is not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your address, please contact us as soon as possible and we will do our best to assist before your order is dispatched.
Lost or Delayed Parcels
Once an order has been dispatched, delivery times are the responsibility of the shipping provider.
If your parcel is delayed or appears lost, please contact us and we will assist in lodging an enquiry with Australia Post.
Local Pickup
Local pickup is available from our salon:
Hustle & Co
401 Bridge Road
Richmond VIC 3121
You will be notified when your order is ready for collection.
Contact
If you have any questions about shipping, please contact us:
info@hustleandco.com.au
returns policy
Change of Mind Returns
We accept returns for change of mind within 14 days of delivery, provided the item is:
Unused
In original condition
In original packaging
Return shipping costs are the responsibility of the customer.
Once your return is received and approved, a refund will be issued to your original payment method.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days of receiving your order.
We may request photos of the item so we can resolve the issue quickly.
If your product is confirmed to be faulty, we will offer a:
Replacement or Full refund including any shipping costs paid.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on items that have been used.
Items that are not in original condition or packaging may not be eligible for return.
Return Process
To request a return, please contact us at:
info@hustleandco.com.au
Include:
Your name
Order number
Reason for return
We will provide instructions on how to return your item.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 3–5 business days.