Our Delivery Promise
1. $9.95 flat rate express post shipping for all orders
(Orders containing flammable items are restricted to Australia Post eParcel Standard Shipping when sent interstate).
Dispatch times: Same day dispatch on all orders placed before 3pm AEST. Orders placed on public holidays and weekends will dispatch on the following business day. Doesn't apply during sale periods.
How long will my order take to arrive?
Keep up to date with Australia Post’s alerts & delivery times here
Shipping Method Total Delivery Time
Australia Post Express 1- 3 business days
Australia Post eParcel 2 - 7 business days
Who will deliver my parcel?
Express Post - All states: Australia Post
Standard Shipping (eParcel) - All states: Australia Post
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and exclude public holidays. Australia Post Express may deliver on a Saturday during busy periods.
Delivering to a business address?
Please enter the Company Name. This will help our delivery partners sort your parcel correctly, as they may deliver over the weekend.
Please be sure to check your mail room or reception if your order has been marked delivered and not received, there might also be a safe drop image attached to your tracking, indicating the location of your delivered parcel. If you have checked these areas and have not received your parcel, please contact our Customer Experience team at info@hustleandco.com.au
How to track your parcel with Australia Post:
1. You'll find your tracking number in your shipment confirmation email from Hustle and Co letting you know that your shipment has been confirmed.
2. You can enter the tracking number provided here: http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678 or https://auspost.com.au/help-and-support
If you have been through these processes and still cannot locate your parcel, please email us at info@hustleandco.com.au
Ways to ensure you don't miss your delivery:
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no one is home. If there is nowhere safe to leave your parcel, they will deliver it to your LPO.
If you are having your parcel delivered to a work address, please ensure you include your company name.
What happens if an item I ordered was out of stock?
If one of the items you’ve ordered is out of stock you will be notified by one of our customer experiences representatives via email.
Your order will be split to send out any other items/gifts/samples.
The out of stock item will either be left on back order until it is restocked, or refunded back via the method of payment.
Thanks for understanding.
Flammable Items
Please note flammable items being sent to VIC can travel via Express Post. All other states are restricted to Australia Post eParcel Standard Shipping.
Returns
If you'd like to return an item to us, please view our return information page here.
Any other questions?
Please contact our customer service team at info@hustleandco.com.au, or by phoning us on (03) 9499 5381 (9am - 5pm AEST, Monday to Friday, excluding national public holidays). You can also contact us via our online enquiry submission form. You can view our privacy policy here, and our terms and conditions here.